Our guarantee to you: lowest rate available when you phone the hotel directly.

Roundhouse Hotels, representing Diplomat Hotel, Parklands Hotel and Apartments and Premier Hotel and Apartments (‘the hotels’) guarantees that the Roundhouse Hotels will have the best ate for any of the hotels when you call us direct, plus you’ll pay no booking fees. Should a cheaper advertised rate be found within 24 hours of the booking, Roundhouse Hotels will honor that rate for the relevant night/s.

Did you find a cheaper rate than your direct phone booking?

If you find a cheaper published rate within 24 hours of booking your stay at a Roundhouse Hotels we will refund the difference.

To Claim

  1. Email providing documentation and the rate found (please include screenshots showing the URL, the time of day and date)
  2. Within 48 hours we’ll validate the claim and notify you.
  3. If your claim is successful you will be notified via email matching the rate for your booking.

*Additional Terms and Conditions available here.